STORE POLICY
CUSTOMER CARE
At Adalene, we are here to help with questions about our products, orders, delivery, returns and refunds. This page does not affect your statutory rights under UK consumer law.
Contact us: [Customer Support Email] | [Customer Support Telephone Number] | [Contact Form Link]. Opening hours: [Customer Support Opening Hours].
Please include: your name, order number, the email used for your order, a clear description of the issue and photos if an item is faulty or damaged. Never send full card details by email or social media.
Orders and delivery: If you need to change or cancel an order, contact us as soon as possible. We will do our best to help, but we cannot guarantee changes once an order has been dispatched. Delivery details are at [Delivery Information Page Link].
Returns and refunds: If you bought online, you usually have 14 days after receiving your order to cancel, and a further 14 days to send items back. Refunds go to your original payment method. Faulty items or items not as described are covered by the Consumer Rights Act 2015. See our [Returns and Refunds Policy Link].
Complaints: If you are unhappy, email [Customer Support Email] with your order number and the outcome you would like. We will look into it fairly. You can also seek free advice from Citizens Advice. [Add ADR details if applicable.]
PRIVACY & SAFETY
At Adalene, we respect your privacy and handle your personal data in line with UK data protection law, including the UK GDPR and the Data Protection Act 2018. This page does not affect your statutory rights.
Who we are: [Registered Company Name], trading as Adalene, is the data controller. Contact: [Privacy Contact Email] | [Business Postal Address].
What we collect: The details you give us, such as your name, email, delivery and billing addresses, telephone number and order history. [Add any other data collected, such as cookies, account details or marketing preferences.]
Why we use it: To process and deliver your orders, handle payments and refunds, respond to your enquiries and meet legal obligations. [Confirm the legal basis for each purpose.] We will only send marketing emails if you have agreed to receive them, and you can unsubscribe at any time. [Confirm marketing practices.]
Who we share it with: Only with service providers needed to run our store, such as payment processors, delivery carriers and website platforms. [List confirmed providers, including Wix and your payment provider.] [Confirm whether data is transferred outside the UK and the safeguards used.]
Payment security: Payments are handled by [Payment Provider Names]. [Confirm whether card details are stored by Adalene or only by the provider.] Please never send full card details by email or social media.
Keeping data safe: We take reasonable steps to protect your personal data. [Add confirmed security measures.] No online system can be completely risk-free.
Your rights: You have the right to access, correct or delete your data, to restrict or object to its use, to data portability and to withdraw consent. To make a request, contact [Privacy Contact Email].
Cookies: See our [Cookie Policy Link] for how we use cookies and how to manage your preferences.
Complaints: If you are unhappy with how we handle your data, please contact us first. You also have the right to complain to the Information Commissioner’s Office (ICO) at ico.org.uk.
WHOLESALE INQUIRIES
Adalene is built around a simple idea: elegant, versatile fashion that women can make their own.
If you run a boutique, an online shop or a styling business and think our collection could suit your customers, we would love to hear from you.
How to get in touch
Send us a short message with a few details about your business, so we can understand how we might work together:
Your name and business name
Your website or social media link
The type of business you run
The pieces or styles you are interested in
Anything else you would like us to know
PAYMENT METHODS
Credit / Debit Cards
PAYPAL
Offline Payments